Take the Firehouse Subs Guest Satisfaction Survey

If you have a few minutes to spare consider taking the Firehouse Subs Guest Satisfaction Survey.  The survey allows you to give feedback about your recent visit to a Firehouse Subs restaurant.  As a reward for participating you’ll receive a free medium drink on your next visit when you purchase a sub or salad.  You will also have a chance to enter into their sweepstakes which has a grand prize of $500.  All you need to do to take advantage of the free medium drink and possible grand prize is to participate in the online survey.

Before starting the survey customers should have their receipt handy.  Your receipt has an 18 digit validation code that is needed when you visit www.firehouselistens.com.  You will also need to enter the total amount of your order which is also found on the receipt.  Once you’ve correctly entered in the validation code and receipt total the survey has officially started and you will proceed to answer several more multiple questions until the completion of the survey.

The questions asked during the survey focus on customer service, your level of satisfaction with your order, the cleanliness of the restaurant, any issues with the restaurant, etc.  If you had a bad experience with the Firehouse Subs you visited there will be comment boxes available for you to explain what happened.  If you had a super experience with a restaurant you can go into further detail about that experience as well using available comment boxes.

At the end of the survey you will be asked to enter your email address and phone number to participate in the sweepstakes.  The promotion period Customer Survey Sweepstakes is from January 1, 2015 til December 31, 2015.  After that is completed you will receive your Survey Completion Code which needs to be filled in on your receipt for redemption on your next visit.

Comments 18

  • Best subs in North Florida!

  • To let you know that I was a Lenny’s die hard. Those of you who live in Memphis know how good Lenny,s subs are. It was after many ribbing from my wife to try the place I gave in to her suggestion. I was impressed with the taste. needless to say that Lenny’s has been replaced with Firehouse as the number one sub in my humble opinion. My main stay is the #9 Hero. For what you get and the price you pay, it is unbeatable.
    I have found the service to be the same at every Firehouse location in Memphis along with the quality of the sub. I was always greeted with a smile and a “Welcome to Firehouse” regardless of the time and the day of the week.
    If I were to have a complaint, it would be the King Hawaiian. This should not be a limited time offer. You must remember, that Memphis is undisputed the barbecue capital of the world. Memphians like their barbecue any time of the year. My suggestion is to make the King Hawaiian a staple to your menu. If not everywhere at least in Memphis, Tennessee. If the Hawaiian bread comes in a foot long bun serve it as such. It could be easier to handle.
    C R Harris, Jr.

  • Best Subs on the Planet………Period.

  • Good food. Good service.

  • Hi, I visited Firehouse Subs in Fairview Heights Ill. on Friday Aug. 14th. my husband is a retired firefighter and daughter went with us. I’m not sure what they ordered but they both said there sandwiches were very good. I ordered the Hawaiian Pork Slam I was totally disappointed in it. I thought it was bar b que pork .The picture on t.v. and even the picture in your store looks like bar b que pork. I think if your going to advertise it don’t make it look like bar b que. I personally won’t go back. Plus you need more help service very slow. But the help was very nice. One more thing I hate it when the help think they have to sweep around my table when we are trying to eat. Thank You

  • great subs and lots of choices.

  • I eat here all the time. I order a turkey salad, and two kids meals which was turkey also. Got home ready to eat my salad, and come to find out it was had ham! Very upset cause I don’t eat pork! Will be going back tomorrow for a refund! Workers need go pay closer attention on what they doing!

  • I tried to take the guest survey, and after visiting about 6 different sites, was unable to link up to a site.
    Your survey is bogus and a scam to get a person to take any sort of survey EXCEPT the one for Firehouse. I really like Firehouse subs and have abandoned Subway for you. It should be easier to find and take the survey. What’s the matter, don’t want to give away free drinks as advertised???

  • We love the subs they are the best drive 50 miles to get one we are still exploring the subs have tried several and love them.

  • Had a wonderful experience at the new firehouse in findlay ohio. The manager was there to welcome us and made sure that we liked our meal. Was very nice and made the best sub we have ever had. I recommend everyone to try the meatball sub and the Italian sub. So Good!!!.

  • Great service and the sandwiches are great. Was there for rush time. Your team was right on it. Thank you. Joplin Missouri

  • We’ve been to Firehouse subs twice and are most happy with the prompt service and the sandwiches which we thoroughly enjoyed each time.

  • Really like your subs, they’re great.

  • I would like to take part in your survey but the website is down!

  • Been to you store here in Novato a few time now. Each time I’ve been their I’ve very much enjoyed my sandwich. Keep up the great quality.

  • Great subs. My wife and I love to eat here. My favorite is the cheesesteak sub and my wife loved the hot pastrami

  • Love the meatball subs

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