Guaranty Bank mortgage customers can access their home loan information online via My Mortgage Access at Customer CareNet. The Customer CareNet is a secure site that allows customers to make their monthly mortgage payment online and is available for service 24 hours a day. Like most other online sites customers can login to their account anytime of the day to manage their account information. They don’t have to rely on calling customer service to answer basic questions about their mortgage but can instead rely on the information in their online account.
Customer CareNet is available to registered customers at (https://guarantyloans.customercarenet.com). Customers who have not yet registered to use the online service can initiate the process by going through the registration process in the “Are You a New User?” section of the homepage. After registering for an online account and successfully enrolling in the online service new users will be able to enter their User Name and Password to sign on to their account.
Making a mortgage payment has never been easier than with this online service. When users login to their account submitting their payment is a quick and easy process that requires a couple clicks of your mouse. They can elect to pay their mortgage via an electronic draft of their bank account. Their bank account and routing numbers are stored inside their account and setup for ACH payments. If customers want to change their payment information to another bank they can simply change the bank routing number inside their account.
Each mortgage payment is posted in payment history for customers to review their payments. They can also review their loan payoff amounts each time they login along with loan info such as interest paid, amount paid to principal, interest rate, loan amortization, and more. Any changes to their personal information can be made inside their account profile.