Mymetroclaim- File or Track Your Claim

T-Mobile customers that recently purchased a mobile device at the T-Mobile store can opt to get that device insured to protect from any potential damages.  They can take advantage of the Premium Handset Protection program that offers device insurance and mobile security.  Here is what the PHP program covers:

  • Loss and theft
  • Accidental damage, including liquid damage
  • Mechanical or electrical breakdown after the manufacturer’s warranty expires

How to File A My Metro Claim

If you experience any of the circumstances listed above you can file a claim online, follow these instructions:

  • Visit
  • Available 24 hours a day
  • Click the File/Track My Claim button
  • Enter your mobile or serial number
  • Check the captcha box
  • Click the Submit button

If you do not know or have your serial number you can easily locate it in these places:

  • Underneath the battery
  • Device’s original packaging
  • Purchase receipt
  • Dial #06# to display the IMEI number
  • Check your settings
  • Call your mobile carrier

When filing you will need the following info:

  • Mobile number
  • Serial number
  • IMEI
  • Device make and model
  • Description of what happened to your device and date of incident
  • Contact info
  • Account PIN number 
  • Security question
  • Payment method for deductible

May be required to provide additional documentation such as:

  • Proof of loss form

File a Claim By Phone

To file a claim by phone and bypass the website customers can call Assurant at 1-800-316-2075 to speak with a care specialist.

Check Your Metro My Claim Status

After you’ve filed your claim the next step is to return to the website to check your claim status.  You can check the status with these instructions:

  • Visit
  • Click the File/Track My Claim button
  • Enter your mobile number or serial number
  • Complete the security check
  • Click Submit
  • After your number has been verified click Track My Claim
  • Enter your zip code
  • Click Submit
  • Refer to the tabs at the top of your screen

How to Enroll in My Metro Claim

For consumers that have purchased a T-Mobile device you can easily sign up to enroll your device directly at any Metro by T-Mobile store.

  • Claim Limit
  • Allowed up to 2 covered claims within a consecutive 12 month period based on the date of the first repair or replacement of no more than $1,500 each
  • After your claim reached its limit the coverage is terminated

Items That Are Covered

  • Device
  • Standard battery
  • Standard home charger
  • Standard SIM card

Lost or Stolen Instructions

In the event you lose your device or its stolen you can call Metro by T-Mobile at 1-888-8metro8 to suspend service.

Contact Customer Service


Click Contact Us at the top of the page

Complete the online form for any questions you may have, the form requires this info:

  • Select your reason for inquiry
  • Name
  • Email address
  • Claim number
  • Mobile phone number
  • Write your concerns
  • Click the Submit button

Call 1-800-316-2075

Fax 1-866-450-4080


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