TurboTax customers that have questions or need assistance with using their TurboTax software can receive one on one help from a TurboTax expert via Glance Networks online.
The online service allows TurboTax experts to remotely share the computer screen of a customer and answer questions or see what’s hanging them up with the software.
Turbotax experts will direct customers to the following website to download and install the Glance Network program so they can share their screen:
Your Turbotax agent should prompt you to that website and also offer a session number for you to join in with them.
As soon as you visit the website the Glance download (GlanceGuestSetup program) will begin downloading to your computer which you’ll need to install.
After it finishes downloading you can find it in your Downloads folder, click for installation.
Follow the steps to properly install it so your Turbotax expert can remotely access your screen.
If you’re experiencing problems with the software or with setting it up try these steps:
Intuit Customer Service
Intuit phone support – 1-800-446-8848
TurboTax is a premier choice for customers when it’s time to file taxes. Their tax preparation software products are used by nearly 33 million people.
To ensure customers are getting the best service from their software the glance.intuit.com join session option is available to help customers be successfully submitting their tax returns accurately
Glance supports all TurboTax platforms – desktop, browser, and native mobile
One way video connection that allows customers to ask questions, while the experts can see only the user’s TurboTax window
On-demand help of a tax expert and the power of technology to give customers a smarter, more personalized filing experience
Intuit’s tax experts can visibly highlight on-screen areas to address questions or enter more information
Reference
www.glance.intuit.com
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