Centurylink MDL Class Settlement – Class Action Lawsuit

A settlement in the amount of $15.5 million has been announced involving deceptive billing practices of CenturyLink.  Consumers that were affected with these practices were residential/small business customers that had an account for telephone, internet, or television services through a CenturyLink company between 1/1/2014 and 1/14/2020.

CenturyLink MDL Class Settlement Form

Consumers that were customers of CenturyLink during that time period have 3 ways to submit a claim – electronic, document uploading, or by mail:

Submit Electronically

Under Section II – Settlement Class Member Information select from 2 options

  • Authenticate with Claimant ID Number
  • Authenticate with Account Number
  • Enter the CAPTCHA code
  • Click the Submit button


Complete the rest of the online processes to have your claim submitted.

Upload Documents

At the settlement website centurylinkmdlclasssettlement.com download a paper claim from the Documents tab and click Download Claim Form

Complete a paper claim form including supporting documents and upload to the document upload portion in the claim module at the bottom of the settlement website.

Mail Claim Form

If you’re selecting the option to mail in your claim form the you will need to:

Download paper claim, complete it, and mail back to:

CenturyLink MDL Class Settlement

6757, PO Box 479

Minneapolis, MN  55440-0479

Settlement Relief

CenturyLink has agreed to pay $15.5 million to settle claims from Class Members, attorney’s fees, and plaintiff service awards.  An additional $3 million has been set aside to cover costs of Settlement administration and notice. If costs exceed $3 million then an additional $1 million will be paid out by CenturyLink and the Settlement Fund.

Reward for Class Members

Class members that were customers of CenturyLink between Jan 1, 2014 and Jan 14, 2020 can expect a reward of $30 or up to 40% of whatever documented overcharges they claim.

Under the settlement, Class Members can collect a flat payment of $30.  If Class Members can provide supporting documentation, they can receive up to 40 percent of whatever damage they are claiming.

Class Members must provide evidence they were customers of CenturyLink including billing statements, proof of payment, or any other correspondence between the company showing overcharges.

***The date to submit your claim form is 6/23/2020.

CenturyLink Class Action Details

Plaintiffs accused CenturyLink in a lawsuit of deceptively promising certain rates but instead they charged a much higher rate according to billing.  Customers were billed for additional unauthorized charges for services and equipment that were unnecessary.

As a result of complaining about these charges plaintiffs decided to terminate their accounts and more fees mounted, including termination and collection fees.  

CenturyLink MDL Class Settlement website – www.centurymdlclasssettlement.com

Claims administrator – CenturyLink MDL Class Settlement – 6757

℅ Rust Consulting

PO Box 479

Minneapolis, MN  55440-0479





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