Newrez Myloancare Make a Payment – Access Your Account

NewRez mortgage customers can access their mortgage account and information online 24/7 at the NewRez mortgage servicing website.  The site allows customers quick and easy access to their account profile online so they can review their loan information. Here is a quick list of features available:

  • Update loan info
  • Schedule payments
  • Make your mortgage payment
  • View mortgage statements

How to Access NewRez Myloancare

To get started with your online account and checking your mortgage info follow these guidelines:

  • Visit
  • Enter your User ID and password
  • Click the blue Secure Login button make a payment

First Time Logging On

If this is your first time utilizing the website and you want to get started with your online account follow these brief instructions:

Click the Not Registered link under Secure Login and be prepared to enter the following details:

  • Loan number
  • Social security number of Tax ID
  • User ID
  • Password
  • Email address

Now that you have registered for an online account and have your login information now you can begin managing your account from your home computer, mobile devices, or any public computer.

You don’t need to wait for your monthly billing statement to arrive in the mail but instead you can simply login to your account.  All of your account info is there.

NewRez Customer Service

If you have questions about your account that you need assistance with, it’s always a good idea to first check the FAQ section and see if there’s an acceptable answer there.  The FAQ section has a number of topics that are covered.

If you need to communicate with someone in Customer Service you can find their number and address info below:

Click the Contact Us link at the top of the page.  Here is a breakdown of the addresses you can correspond with:

Customer Service Number – 1-800-410-1091

Business Hours

Mon – Fri 8am to 10pm Eastern 

Saturday 8am to 3pm Eastern

Mailing Addresses 

Loan Inquiries

LoanCare, LLC

Attn:  Consumer Solutions Department

PO Box 8068

Virginia Beach, VA  23450


LoanCare, LLC

PO Box 37628

Philadelphia, PA  19101-0628


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