www.reversedepartment.com – Register to Access Your Account

Customers that have a reverse mortgage account at the Reverse Mortgage Servicing Department can access their account information 24 hours a day 7 days a week.  The site is free to use and allows users to create an account to view their personal loan info.  Here are some features you’ll have access to:

  • See loan information
  • View transaction history
  • View balance statements
  • Access and upload forms
  • Request a line of credit draw
  • Get a payoff quote
  • Submit a file via the Upload tool

How to Get Started With ReverseDepartment

The first step is creating an online account so you can view your info:

The site allows users to securely manage their reverse mortgage online anytime.  You can access your account via the website from any computer or mobile device with a browser and internet connection.

  • Click the Create Account button at the top right of the screen


Enter the following info:

  • First name
  • Last name
  • Property address zip code
  • Last 4 digits of your social security number
  • Loan number from borrower statement
  • Click the blue Continue button
  • Enter your email address
  • Create a password

After entering in the above information at reversedepartment.com your screen will display that your online account has been created

Verify your account by clicking the verification link inside your email inbox and retrieving the verification code

Enter the verification code in the Code field on the website

Click the blue Confirm button

Add 2 Factor Authentication Security

There is an option to secure your account using 2-Factor Authentication using your mobile device.  If you decide to use this option when you want to login to your Reverse Mortgage Servicing Department account you will receive security notification texts to your phone that you’ll need to enter into the website before logging in.

Forgot Password 

If you at some point forget your password at reversedepartment.com you can easily have it reset via the reset link on the reversedepartment.com homepage.  Click the link then enter your email address then click the blue Confirm button.

You will receive a link in your email inbox to click and reset your password to a new password.

Need Help With Site

If you are having trouble with creating an account you can contact technical support at:

Call 1-866-970-3233

Monday – Thursday 

8am to 8pm EST

Friday 8am to 5pm EST

Read Other Popular Mortgage Login Posts:


Contact Reverse Mortgage Servicing Department

Call 1-866-654-0020

Monday – Thursday 

8am to 8pm EST

Friday 8am to 5pm EST

Email:  bc@reversedepartment.com

Fax:  1-866-616-2160

Mailing Address

PO Box 40724

Lansing, MI  48901-7924

Customers that have a default loan with the property residing in NY can call 1-866-542-1131



Scroll to Top