www.rockauto.com/orderstatus – Check Order and Returns

RockAuto.com is an online auto parts store that is a full service website where customers can shop, track their orders, communicate with customer service, etc. They offer a wide variety of parts for almost any make or model of vehicle, and they specialize in hard-to-find parts. They also provide detailed installation instructions and customer service to help you find the right parts for your car.

If you are looking to track down a recent order you can continue to read this review on how the www.rockauto.com/orderstatus page works.  

Benefits of Creating a RockAuto Online Account

For most users of the Rock Auto website it’s best to create an online account and here’s a few reasons why you should register for an online account:

  • quick 5 minute process
  • order and manage parts faster/easier
  • find and view complete order history
  • make edits to contact info

www.rockauto.com/orderstatus – How to Check Your Order

How do I check an order from RockAuto without an account?

If you’re looking to check a RockAuto order status you can find what you’re looking for without registering for an online account.  We have instructions for that listed below:


For customers that do not know their order number they can follow these instructions which will list the users past 10 recent orders:

  • visit rockauto.com/orderstatus
  • Under Order Look-Up
  • enter the following info:
  • email address or phone number
  • click the Order List button

Check Order and Returns

How do I check an order from RockAuto with an Online Account?

You can check your order status by logging into your account on RockAuto.com. Once logged in, you can navigate to the “My Orders” tab to see all your past orders and track their progress. You can also check the status of any orders placed by someone else using the “order history” tab. You can view the estimated delivery date and any tracking information associated with the order.

How to Register for an account

If you do not have an online account following these simple instructions to setting up your account:

  • visit www.rockauto.com/orderstatus
  • click the Create Account link in the top right corner

Check Order and Returns

  • click the Create Account link

Check Order and Returns

  • enter your email address 
  • complete the security code
  • click the Submit button

You will receive a confirmation email to your email inbox.  When you receive the email click the link and follow the instructions.  After you’ve followed the steps above you should be able to login to your account with your email address and password.

Check Order and Returns

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How do I report a problem with a RockAuto order?

You can contact the RockAuto customer service team with any problems or questions related to your order. They provide a number of ways to get in touch: you can email them directly at service@rockauto.com or use their online contact form found at the “contact us” page on their rockauto.com/orderstatus website.

What are the return instructions for a RockAuto order?

RockAuto has a generous return policy. You are eligible for a full refund for any unopened, unused parts within 60 days of receipt. You can also return opened or used parts within 60 days as long as they are still in saleable condition. You must use the original packaging and include a Return Merchandise Authorization (RMA) number on your package. You can access the RMA number and complete return instructions on the “returns” page on the RockAuto website.

How do I return a RockAuto order?

  • visit rockauto.com/orderstatus
  • find your order via the Order Status & Returns page
  • click the Arrange a Return / Report a Problem button next to the part to be returned
  • specify the quantity being returned
  • specify the reason for the return

You will receive questions from the system that need to be answered including return instructions and the opportunity to generate a return shipping label.

Follow the return instructions carefully and remember parts must be returned in their original boxes.

How do I speak to someone at RockAuto?

RockAuto is a completely online company. We do not have a customer service phone number to provide assistance over the phone. All of our customer service resources are available 24/7 online! Online self-service ensures consistent quality and keeps our prices low for you!

The information on our Help pages will answer all your questions related to finding parts, shipping, placing an order, and how to do something to your order after it’s been placed. Navigate to the relevant section by clicking the appropriate tab at the top of this page. You can also search for an answer to your question using the search bar near the top of the page.

If you require assistance with an issue not included on the Help page you can send an email to our Customer Service department. The email address is found at the bottom of the “Help with Existing Orders” tab.



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