www.rockauto.com/orderstatus – Check Part Order Status

RockAuto customers can check the status of a recent order by visiting the Order Status & Returns page at www.rockauto.com/orderstatus.  The page allows users to enter in their email address, phone number, or order number to check on an order.

Rockauto.com/OrderStatus Instructions

There are 4 different requests a user can make on the Order Status & Returns page.  It is not just for checking your order status but has other functions as well:

rockauto.com/orderstatus

  • Check order status
  • Request a change
  • Report a problem with an order or shipment
  • Get return instructions and shipping label or return tracking

Here are a few steps to get started in your search for looking up an order:

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  • Visit www.rockauto.com/orderstatus
  • In the middle of the page enter your email address or phone number and order number
  • Select gray Find Order button

If you have forgotten, misplace, or simply don’t know your order number visit the Order Look-Up section of the website and enter in your email address.  All of your previous 10 RockAuto orders that were used with your email address will be displayed.

  • Enter email address
  • Click gray Send Order List button

Create a RockAuto Account

If you are a frequent RockAuto customers to simplify the entire ordering process you should register for an online account.  There are a number of benefits to customers that opt for an online account.

  • Re-use multiple addresses from past orders
  • Quickly reach your vehicles in the RockAuto catalog
  • Find and view complete order history including functionality to search by part number or part category
  • Edit your email and language preferences
  • Have access to complete order history
  • Search for orders by part number or part category
  • Order parts faster
  • Manage past orders easier

To get started with creating your online account leave the rockauto.com/orderstatus page, visit the RockAuto homepage, and look for the Log In or Create Account button at the top right of the page.  

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  • Click blue Create Account link
  • Enter your email address and the security code shown in the image
  • Click blue Submit button
  • You will be sent a confirmation email to verify you’re the owner
  • Click the confirmation link inside the email to activate/confirm your account
  • Create a password

After following these instructions your account will be setup for use.  It only takes a few minutes to set everything up. Also understand that any order you’ve previously placed with a different email address will be synced to your online account.

Once logged in to your account you have a number of features and conveniences inside your dashboard.

  • Save your address
  • Save your vehicle information
  • Search for orders within a 2 year time frame
  • View rockauto parts catalog list (tools/universal parts)
  • Search for parts by numbers, manufacturers, or part group
  • View part catalog by car make

Reference

www.rockauto.com/orderstatus

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