If you received an American Express Prepaid Gift Card as a gift from someone and want to keep track of the balance you can check online or call the toll free 800 number. Either option is available 24 hours a day 7 days a week.
Check Your American Express Balance
Call toll free – 1-888-846-4308
Check balance online or by phone
- Enter your gift card number
- Click the blue Continue button
After entering in your gift card info you will be able to see your card balance and any purchases that have been made via the card. This information will be in real time.
After you receive your new American Express gift card with a balance there will be instructions on the card on how the card works including checking the balance.
Amex Gift Card Details
Here’s just some basic information about American Express gift cards you should know beyond checking your balance at americanexpress.com/mygiftcard check balance:
- American express gift card balance does not expire
- Card balance should be used before a certain time
- Amex gift cards look like credit cards
These cards have a card number and expiration date which is the same setup as a typical credit card. They can be used for business or personal purposes. Logos and thank-you messages can be imprinted on the cards. A personal card is recommended for orders with five or fewer cards and comes in a less formal design.
Alternatively, you can send an e-gift card to your recipient. You can use plastic gift cards in person at locations that do not accept online gift cards. Using the card’s number and PIN online is possible for both plastic and e-gift cards.
Contact Customer Service
Call 1-800-528-4800 available 24/7
PO Box 981535
El Paso, TX 79998-1535
Send questions to @AskAmex
www.americanexpress.com/mygiftcard check balance