Customers that have a ReleasePay Card before using their card will need to activate the card online at the ReleasePay activation website. At the site there is an activation page that cardholders will need to complete before they’re able to use their card.
Card activation can be done from the website or by calling a toll free number.
How to Activate Your Release Pay Card by Phone
- Call 1-877-287-2448
How to Activate Your Release Pay Card Online
Enter the following details:
- Card number
- Card expiration month
- New PIN
- Click the Submit button
ReleasePay Card Registration Assistance
Cardholders using the website for the very first time will need to go through the registration process. Here’s steps to guide you from start to finish:
Enter the following info:
- Last name
- Date of birth
- 16 digit card number
- Card expiration date
- Email address
- Click the certify box
- Select your notification preference
- Click the blue Submit button
How to Login to Release Pay
- Visit releasepay login
- Click the Cardholder Login link at the top of the page
- Enter your username and password
- Click the login button
What is a ReleasePay Card?
The Release Paycard is a debit card program for inmates that are being released from prison that has the remaining funds from the inmates prison accounts pre-loaded on the card. The card is supported and offered by Rapid Financial Services.
The card has an expiration date of 5 years and includes no maintenance or inactivity fees. The entire program is a solution for inmates that does not have a bank account.
How do I check the balance on my ReleasePay card?
To check the balance on my ReleasePay card you can call the toll free number on the back of your card or visit the ReleasePay card website and login. If you haven’t registered for an online account you can simply follow the instructions above to register.
How do I transfer money from ReleasePay?
To transfer funds with your ReleasePay card you will need to have an online account where the Transfer feature is located. Funds can be transferred from one ReleasePay card to another or from your ReleasePay card to your bank account. Transfers have an instant transfer feature that allows your money to be available within minutes.
How do I change my PIN on my ReleasePay card?
You can call the number on the back of your card to reset your PIN at any time. Your Temporary PIN is provided at time of issuance. Your PIN is the access code for all pinned point-of-sale purchases.
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Contact Cardholder Support
Send mail to:
PO Box 6425
Logan, UT 84341
Use Contact ReleasePay Form
Click the Contact US link at the top of the releasepay activate card homepage
Complete the Contact form with the following info:
- First name
- Last name
- Phone number
- Email address
- Enter your question or issue
- Click the Contact ReleasePay button
Access online tools
www.releasepay.com activate card