Suntrust and BB&T have merged to become Truist Bank. As the conversion is taking place, current Suntrust and BB&T clients will be served through the current bank branch locations. For most bank clients they won’t have to deal with changes in account numbers or routing numbers.
Bank customers of either bank for the time being should receive a new Truist bank card in the mail that needs to be activated. The activation process can take place via online banking, mobile app, Truist or non Truist ATM, or during a purchase with the card’s PIN.
Depending on what type of bank account you have with Truist or Suntrust customers with a checking, savings, or credit card will need to follow the Truist my new debit card steps. Once you receive the card you can activate your new truist debit card by calling:
Call 1-844-487-8478
Activate Your Debit or Credit Card Online
Enter the following details:
Debit Cards to Activate
Truist Delta SkyMiles Debit Card
Truist Debit Features
Mobile wallet capabilities
Contactless chip technology
No charge for replacement
Temporary cards issued in branch
Earn 1 mile in rewards for every $2 spent using the debit card
Miles never expire
Miles can be redeemed for cash, travel, seat upgrades
$95 annual fee
Earn 5,000 bonus miles after your first qualifying purchase
Earn additional miles on direct Delta purchases
Credit Cards to Activate
Enjoy Cash credit card
Enjoy Travel credit card
Enjoy Future credit card
Enjoy Beyond credit card
Enjoy Cash Secured credit card
Benefits of Truist Visa Credit Cards
Low rates
Upscale perks
Cards receive real time alerts
Set spending limits
Contactless payments
After you have gone through the Truist activate card steps at www.truist.com/mynewdebitcard activate you can then sign in to your online account if you’ve gone through the registration process:
Visit www.truist.com
Click the Sign in link at the top of the page
Enter your User ID and Password
Click the black Sign in button
Forgot Login Credentials
Visit truist bank debit card site
Click the Sign in link
If you’ve forgotten your user ID click the Forgot User ID link
Select from the following:
Forgot Truist User ID
Forgot SunTrust User ID
Continue on with the rest of the online instructions for either Truist or SunTrust account
If you’ve forgotten your password click the Reset password link
Select from the following:
Forgot Truist password
Forgot SunTrust password
Follow the instructions until you’ve reset your password and has been issued a new password
Contact Customer Service
Call 1-800-786-8787
Monday – Friday
8am to 8pm EST
Saturday
8am to 5pm EST
Reference
www.truist.com/mynewdebitcard
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